The business world use to be pretty predictable but with advancements in technology we are now experiencing much uncertainty. Where once customers were visiting local brick & mortar businesses more often now they're visiting click & order. The market place you know one day can be disrupted overnight with the next Uber or advancements in Ai. Learning how to thrive in this uncertainty is key and the one thing that can never be replaced is our human connection. Kody Bateman dives into this topic with business strategist; Meridith Elliott Powell, discussing the importance of customer relations and the steps you need to take to stay top of mind.